| Before
reporting problems with your broadband
service see our Service
Status page for news
on 'known issues' or 'planned
outages' and our Quick
Troubleshooting Guide.
Think your connection
is going slow? Go to Broadband
Speedtest to check your performance!
Also see our
Frequently
Asked Questions section and
a Glossary
of abbreviations used for answers
to many enquiries we receive.
If (after checking the Quick
Troubleshooting Guide) you
have a support question please
contact
us - ensure you include the following
details:
- The BT telephone number the
ADSL broadband connection is
installed on.
- Full details of the problem
including any error message
/ codes.
- Your full name & company
name (if applicable).
- Your contact telephone number.
- Your account number (if known).
- The make / model of your ADSL
modem / router.
- Your operating system (i.e.
Windows XP).
- Any other details you think
may be relevant.
For other / general enquiries
please contact
us. |
