OVERVIEW
These Acceptable Use Policies
specify the actions we prohibit
for users of our network and systems
and the Internet. We reserve the
right to modify these policies
at any time, effective upon posting
the modified document to this
URL: http://www.getonlinebroadband.com/usage-policy.html
You will be notified of this
by an announcement on our website
- if you do not agree with any
of the modifications made then
you must contact us immediately.
Failure to do this will constitute
as your binding acceptance of
the change.
All equipment / hardware
and services are supplied subject
to your acceptance of both our
Acceptable
Usage Policy and Terms
& Conditions.
SYSTEM
USAGE / NETWORK SECURITY
Violation of system or network
security are prohibited and may
result in criminal and civil liability.
We will investigate incidents
involving such violations and
may involve and will co-operate
with law enforcement if a criminal
violation is suspected. Examples
of system or network security
violations include, but are not
limited to:
- Unauthorised access to or
use of data, systems or networks,
including any attempt to probe,
scan or test the vulnerability
of a system and / or network
or to breach security or authentication
measures without express authorisation
of the owner of the system or
that network.
- Interference with service
to any user, host or network
including, but not limited to:
- Mail-bombing
- Packet flooding
- Deliberate attempts to
overload a system
- Broadcast attacks
- Forging of any TCP-IP packet
header or any part of the header
information in an email or a
newsgroup posting.
- Unauthorised monitoring of
data and / or traffic on any
network or system without the
express authorisation of the
owner of the system or network.
TRAFFIC
POLICY
It is our intention to provide
a fast, reliable service for
all broadband users. However, it is
important to note that ADSL broadband
is a 'shared' access service and
operates on a contention
ratio of either 50:1 or 20:1
depending on the broadband product
you have chosen.
As such we require that users
do not make unreasonable
demands on the network
- ADSL broadband services are
not designed
to provide sustained, high-volume
access as this may compromise
the service for other users. If
users are found to be making excessive
use of their broadband service
(as detailed in the table below)
they may find their service restricted
and if it continues may have their
service suspended or cancelled.
We would therefore consider
acceptable (maximum) traffic
usage / quotas to be:
Service
Name |
Access
Speed |
Contention
Ratio |
Traffic
Quota
(per month) |
|
up to
500 kbit/s download
up to 250 kbit/s upload |
50:1 |
5 Gbytes |
|
up to
1000 kbit/s download
up to 250 kbit/s upload |
50:1 |
5 Gbytes |
|
up to
2000 kbit/s download
up to 250 kbit/s upload |
50:1 |
5 Gbytes |
|
up to
500 kbit/s download
up to 250 kbit/s upload |
20:1 |
8 Gbytes |
|
up to
1000 kbit/s download
up to 250 kbit/s upload |
20:1 |
12 Gbytes |
|
up to
2000 kbit/s download
up to 250 kbit/s upload |
20:1 |
20 Gbytes |
In July 2004 our usage statistics
show that over 94% of our ADSL
broadband accounts fall within
these limits - see How
much is a Gigabyte? for an
idea of how much these quotas
equate to.
Accounts that exceed
their quota / traffic allocation
will either need to upgrade their
service to an appropriate service
for the level for the access they
require or will be billed for
excess traffic at £3.50
+ VAT per gigabyte of traffic.
ILLEGAL
USE
Our network and systems may be
used only for lawful purposes.
Transmission, distribution or
storage of any material in violation
of any applicable law or regulation
is prohibited. This includes,
without limitation, material protected
by copyright, trademark, trade
secret or other intellectual property
right used without proper authorization,
and material that is obscene,
defamatory, constitutes an illegal
threat or violates export control
laws.
ELECTRONIC
MAIL / E-MAIL
Sending unsolicited mail messages
(SPAM), including, without limitation,
commercial advertising and informational
announcements, is explicitly prohibited.
This includes sending unsolicited
email via another ISP to advertise
a domain or web site hosted with
us.
This policy includes any volume
of unsolicited mail however large
or small. This activity uses excessive
resources, incurs great cost and
annoys customers - we (and most
responsible ISP's) are strictly
against this in any form.
Complaints of this nature
may lead to the immediate suspension
of your service and may lead to
the closure of your account.
USENET
/ NEWSGROUPS
Posting the same or similar message
to one or more newsgroups (excessive
cross-posting or multiple-posting)
is explicitly prohibited.
MISCELLANEOUS
Indirect or attempted violations
of the policy, and actual and
or attempted violations by a 3rd
party on behalf of one of our
customers or a customers' end
user, shall be considered violations
of the policy by such customer
or end user.
To encourage responsible usage
of the Internet - we will act
against you if you abuse our system
and the Internet in general. This
action will usually take the form
of a temporary suspension of your
access until the matter can be
resolved. If appropriate
we may terminate your account
immediately.
If you have any question about
this policy please contact
us.
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