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>> How much notice do I need to give you for cancellation?

Once you are outside your minimum contract term (see here) all we ask is that you give us just 1 week written notice of cancellation as detailed in our Terms and Conditions.

To cancel your broadband service please send your request via post (click here for our postal address) or contact us.

In your email please state:

  • Your account number

  • Your broadband username and password

We will then confirm (via email) that your request has been received and the date of service cancellation - if you have not received this within 2 working days of sending your email please contact us.

Please contact us if you have any questions.

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