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>> Do ADSL services come with a service level agreement?

ADSL broadband services do not come with a SLA (service level agreement) or SLG (service level guarantee) as none is provided to us by BT.

BT have stated that they currently aim to repair 80% of ADSL circuit faults within 17 working hours.

If you require a 'guaranteed' high-speed connection to the Internet you would probably require a leased line instead of ADSL broadband. Get Online Broadband do not currently supply these circuits due to their very high cost - for example BTnet charge £2100 for installation and £16936 per year (all plus VAT - price correct as of January 2003 - see here for details!) for a 512 kbit/s service!

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